Terms of service
Last updated: August 17, 2025
1. About this website
The website www.chewvera.com (hereinafter referred to as “the Site”) sells products, accessories, and gadgets for pets.
By accessing the Site or making a purchase, you acknowledge that you have read, understood, and accepted these Terms of Service.
2. Purpose
These Terms define the rules for using the Chewvera website and the rights and obligations of both users and the website operator.
They apply to all visits, purchases, and interactions on the Site, in all its available language versions (EN, FR, ES).
3. Personal data protection
Chewvera places great importance on protecting your personal data and respecting your privacy.
The information you share with us is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws (EU, UK, US, Canada, Australia).
We are committed to:
- Ensuring the confidentiality, security, and integrity of your data;
- Collecting only the information necessary to process your orders and provide customer service;
- Being transparent about how your information is used (see our Privacy Policy for details).
You have the right to access, correct, delete, or object to the processing of your data at any time by contacting us through the Site’s contact form.
4. Customer accounts
Creating a personal account is optional but can make it easier to track your orders.
You must provide accurate information and keep your login credentials confidential.
You are responsible for all activity under your account and must immediately report any unauthorized access or misuse.
5. Orders and payments
5.1 Order validation
Placing an order on the Site implies full acceptance of these Terms.
We reserve the right to refuse or cancel any order for legitimate reasons (out of stock, payment issue, suspected fraud, etc.).
5.2 Prices and currencies
Prices are displayed in the local currency based on your country of access (EUR, USD, GBP, AUD, CAD).
They include applicable taxes but exclude shipping fees, which are shown at checkout.
5.3 Secure payments
Payments are processed through secure third-party providers.
All payments are one-time only — Chewvera does not offer subscriptions or recurring charges.
6. Shipping
Orders are shipped to the address provided at checkout.
Delivery times may vary depending on your location and carrier.
For more details, please refer to our Shipping Policy.
7. Returns and refunds
You are entitled to a withdrawal period in accordance with applicable consumer laws (at least 14 days in the EU).
Returned products must be unused, undamaged, and in their original packaging.
Detailed return and refund procedures can be found in our Refund & Return Policy.
8. Products and information
All products sold on Chewvera are intended for domestic use by pets.
The information provided on the Site (descriptions, advice, images) is for informational purposes only and is not a substitute for professional veterinary advice.
Chewvera shall not be held liable for any misuse of its products.
9. Intellectual property
All content available on the Site (texts, images, logos, trademarks, and designs) is protected by applicable intellectual property laws.
Any reproduction, distribution, or use without prior authorization is strictly prohibited.
10. User content (reviews, comments, images)
Users may post reviews or comments on the Site.
By doing so, you grant Chewvera the right to use this content for display, promotional, or operational purposes.
Any unlawful, offensive, or inappropriate content may be removed without notice.
11. Cookies and similar technologies
The Site uses cookies to enhance your browsing experience, measure performance, and personalize offers.
You may manage or disable cookies at any time through your browser settings.
For more details, please see our Cookie Policy.
12. Data and payment security
We apply technical and organizational measures to ensure the confidentiality and security of your personal data and transactions.
Our payment systems comply with the international PCI DSS security standard.
13. Liability and warranties
Chewvera strives to maintain reliable and secure access to the Site but cannot guarantee it will be free of errors, interruptions, or technical issues.
The Site is provided “as is” and “as available.”
Chewvera shall not be liable for any indirect damages resulting from the use of the Site or its products.
14. Governing law
These Terms are governed by the laws applicable in the country where the store operates.
In the event of a dispute, both parties will seek an amicable resolution before any legal action.
15. Changes
Chewvera reserves the right to update or modify these Terms at any time.
The “Last updated” date above will reflect any changes.
Your continued use of the Site constitutes acceptance of the revised Terms.
16. Contact
For any questions regarding these Terms of Service, you can reach us at:
📧 care@chewvera.com
🌐 www.chewvera.com