Shipping policy

Last updated: August 22, 2025

Service Areas

We currently ship to the following regions:

  • United States (continental)
  • United Kingdom
  • France
  • Spain
  • Canada
  • Australia (longer timeframes may apply for remote areas)

All standard deliveries are free of charge.
An optional Express Delivery service (48h–72h business hours) is available at checkout for an additional fee.

Processing & Estimated Delivery Times

  • Order processing: 1–3 business days
  • U.S. delivery: 4–12 business days
  • U.K. delivery: 5–15 business days
  • France delivery: 6–10 business days
  • Spain delivery: 6–10 business days
  • Canada delivery: 4–15 business days
  • Australia delivery: 7–14 business days (up to 20 days for remote regions)

       -Delivery times are estimates only and may vary depending on destination, customs clearance, local postal operations, or weather conditions.

Shipping Fees, Taxes & Duties

  • Standard shipping: Always free to eligible countries listed above.
  • Express shipping (48h–72h): Optional paid upgrade available at checkout.
  • Taxes and duties: For certain destinations (e.g., Australia, Canada), import taxes or customs duties may apply and are the recipient’s responsibility unless otherwise specified at checkout.
  • Shipping cost calculation: Based on delivery address, package weight/volume, and selected carrier.

Tracking & Delivery

  • A tracking number will be provided by email once your order has been dispatched.
  • Some carriers may not deliver to P.O. Boxes — a full physical address is recommended.
  • Multi-item orders may ship in separate packages at no additional cost.

Wrong Address, Lost or Damaged Parcels

Wrong address

Please double-check your shipping address before confirming your order.
Chewvera is not responsible for failed deliveries caused by incorrect or incomplete addresses.
If you need to make a correction, contact us within 30 minutes of placing your order at care@chewvera.com — we will do our best to update it before processing.

Lost or damaged parcels

If your parcel is lost or arrives damaged, please notify us within 7 days of the delivery (or estimated delivery) date.
Include your order number and photos of the damaged item or packaging.
After review, we will offer a suitable solution — such as a replacement or refund, depending on the situation.

Order Cancellation & Modification

Our fulfillment centers process orders quickly and automatically.
Therefore, we cannot guarantee cancellation or modification once an order has been transmitted for processing.
If you wish to cancel or make a change, please contact us immediately at:
📧 care@chewvera.com

Important Notice

Delivery timelines are estimates only and do not include possible delays caused by customs inspections, weather disruptions, or courier backlogs.
By placing an order, you acknowledge and agree to these terms regarding shipping and delivery.

📧 Contact: care@chewvera.com
🌐 www.chewvera.com